What is ISO 20000?
ISO 20000 is a global standard that describes the requirements for an information technology service management (ITSM) system. The standard was developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework. ISO 20000 also supports other frameworks, such as Microsoft's Operations Framework.
ISO 20000 specifies requirements for the IT service provider to plan, establish, implement, operate, monitor, review, maintain and improve the provisioning of IT services. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
Why ISO 20000 certification?
By obtaining ISO 20000 Certification you can prove to your stakeholders, customers and staff that you run your IT services in a cost effective, reliable, consistent and efficient way.
Benefits to you
Benefits to your customers
Benefits to your staff